1.To protect the interests of dealers and customers, rock the touch in accordance with the national 3 packets of policy Our company production of computer products to provide warranty service (note: the contract ordered products in accordance with the contract terms.)

2. Normal warranty service
Under the condition of the normal use of fault, customers enjoy the warranty service. So-called failure under normal use, refers to the general computer users in the condition of normal use, without artificial factors intentionally or negligently caused by the natural damage, namely for the improper operation, not caused by the user to remove, repair not natural attrition.

3. Users in the use process, if appear the following situations, rock the company assumes no obligation to provide warranty service, customers can choose premium services。
▲In violation of the product manual instructions and cause of damage；
▲Hardware damage caused by improper assembly；
▲Use parts without legal certification extension due to the damage of product；
▲Do something without authorization changes or repair damage caused by products；
▲Beyond allows the use of the environment (such as high temperature, corrosion, etc.) caused by the damage of products;
▲Due to abnormal external forces (such as falling, extrusion, knock against, impact, etc.) caused by the damage of product；
▲Natural disaster or other force majeure (such as fire, flood, earthquake, lightning, etc.) caused by the damage of product；
▲Fake and illegal smuggling products；
▲Can't provide effective purchase receipt and warranty card；
▲To alter, damage to the product serial number, anti-counterfeiting labeling.

4.Charge Service
More than free warranty products and products that meet the above the second clause to charge service, if due to the lack of spare parts can't repair, will inform the customer。

5.These regulations applicable within the territory of the People's Republic of China only (excluding Hong Kong, Macao and Taiwan area), such as the national regulations, carried out in accordance with national relevant laws and regulations.
After-sales service guide and standard service conditions

Dear：Thank you for purchasing rock all the company's products! In order to protect the lawful rights and interests of you making sure you are using our products at the same time, to enjoy our high quality, efficient, standardized after-sales service, please read carefully the following contents: After-sales service guide and standard service conditions

(一)Three packs of service commitment:
Within 15 days free in changed and repaired
That within 15 days since the upgrade (contain), if you buy products serious performance problems, you can choose a replacement or repair. If you choose the machine to replace, seller will replace the same model for you free of charge with the performance specifications of the goods or not less than the original goods with brand new products.

Three packs of policy
The product quality problems caused by the exchange/refund, will be charged the corresponding depreciation expense, calculated as follows: depreciation cost = price 0.25% * * days (yuan), the calculation of depreciation cost from the date of sold to return/exchange goods, the date of the deduction of repair and need long time. Such as product parts for damage, cost cutting parts.

Cannot enjoy "microcomputer 3 packets of regulations", after you buy the product, if you belong to any of the following causes a condition that causes the computer product failure or damage, will not be content to provide services in accordance with the terms of the "three guarantees promise", you can choose paid services,

* * days (yuan), the calculation of depreciation cost from the date of sold to return/exchange goods, the date of the deduction of repair and need long time. Such as product parts for damage, cost cutting parts.

Cannot enjoy "microcomputer 3 packets of regulations", after you buy the product, if you belong to any of the following causes a condition that causes the computer product failure or damage, will not be content to provide services in accordance with the terms of the "three guarantees promise", you can choose paid services,

1. More than 3 packets of period of validity.
2. Not according to the content of the "instruction manual" to use, maintenance, custody and cause of failure or damage.
3. rock the company after-sales service maintenance, customer for handling and cause of product failure or damage.
4. No effective 3 packets of prooves and effective invoice (except can prove the goods in 5. packets of period of validity).。
6. 3 packets of prooves product model and serial number on the do not conform with physical commodities。
7. Use non-standard or public offering of the software and cause of failure or damage.
8. In the process of using infection virus causes of failure or damage
9.Without factory name, address, date, product certification

10.And result in failure or damage due to force majeure
11. Without permission, and into the products or parts inside the machine, or replace its original configuration.

After you buy the machine to fill out 3 packets of prooves acknowledgement to the seller in time, or direct mail to our company, to ensure that you can get a better after-sales service.

（二） Standard Service Admit
If you are a consumer, we will provide you with the following standards:

1, free warranty service content

Since you buy products (hereinafter referred to as "upgrade", will be subject to upgrade formal invoice or warranty label), rock the touch will for you to purchase products of main components to provide one year free warranty service (main components are defined as "microcomputer 3 packets of regulations"), specific parts service scope refer to the following table:

Parts classification part name Free maintenance period

Main components of the motherboard, CPU, memory, hard disk from the buyers, within one year (including)

accessories The power adapter, since the buyers within one year (including)

Liquid crystal display

Other components heat dissipation module (fan), other board inside the machine interface (except the mainboard) within one year from upgrade (including)

Special parts battery within six months since the upgrade (including)

Rock the company produces the product adopts a national group. In the product warranty, you are in the territory of the People's Republic of China (excluding Hong Kong, Macao and Taiwan), and use the products belong to the warranty within the scope of a hardware failure, please contact the company after-sales service personnel, or directly dial the service hotline: 020-62208120, will you buy the machine type and serial number of product information, such as to inform our customer service representative, we will arrange maintenance for you.

3, about the warranty certificate

panzhong company with independence and security of user information data system, when you buy our products, should be immediately after unpacking testing machine according to the demands and fill in the warranty card dealer build official seal, the customer return to return to the company specified address, otherwise will be deemed to be null and void. Through the direct channel to buy consumers don't need to build official seal of the dealer.

At the same time，you must choose one way to sign in by the customer system, in order to protect your after -service in time.

1.Website: www.sinao.com : leave some message to us, we will prepare relevant registration
2.Hot-line: 020-34788139，our service will help you finished.